Thank you for shopping with Her Shop. Here, we outline our Shipping and Returns Policy to ensure your shopping experience is convenient and transparent.
Shipping
1. Shipping Destinations
We currently offer shipping to United Kingdom & European Union. If you want us to ship your order other than these destinations, please contact us using the contact form and we'll try our best to help you.
2. Shipping Times
Orders are typically processed and shipped within 4-5 business days of placing your order. Please note that delivery times may vary depending on your location and the shipping method you choose during checkout. Estimated shipping times will be provided at the time of purchase.
3. Shipping Costs
Shipping costs are calculated based on your location and the weight of your order. You can view the shipping cost at the checkout before finalizing your purchase. We may offer free shipping promotions for certain orders or during specific periods, so keep an eye out for those!
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery of your package.
5. Shipping Methods
We partner with trusted courier services to ensure the safe and timely delivery of your orders. Shipping methods available may include standard shipping, express shipping, and others, depending on your preferences.
Returns
1. Returns Eligibility
We want you to be completely satisfied with your purchase from Her Shop. If for any reason you are not happy with your order, you may be eligible to return it. To be eligible for a return, the following conditions must be met:
- The item(s) must be in their original condition, unopened, and unused.
- Returns must be requested within 14 days of receiving your order.
- Some items, such as perishable goods or personalized products, may not be eligible for return. Please check the product description for specific return eligibility details.
2. Return Process
To initiate a return, please follow these steps:
- Contact us at info@hershop.co.uk to request a return and receive a return authorization number.
- Package your return securely, including the original product packaging and a copy of the packing slip or order confirmation.
- Clearly mark the return authorization number on the outside of the package.
- Ship the return to the address provided by our customer support team.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part or a defective product. We recommend using a trackable shipping method for returns to ensure safe delivery.
4. Refunds
Once we receive your returned item(s) and verify their condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 24 business days for the refund to reflect in your account.
5. Exchange
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above, and then place a new order for the desired item.
Contact Us
If you have any questions or need assistance with your order or a return, please contact our customer support team at info@hershop.co.uk
Thank you for choosing Her Shop. We value your satisfaction and are here to assist you with any inquiries or concerns you may have regarding your shopping experience.